I cannot claim my money that was sent by Upwork.com
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Add or withdraw money
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Hello @Jeffreak,
Normally you would receive this error if you are Unverified or if your email is unconfirmed. Becoming verified may vary from county to country, but normally you can become verified by adding and confirming your bank account. As I'm unable to see what country your account is in, I would recommend going to our Help Center and search "get verified" . There should be a Help Center article that should be able to provide you your country-specific instructions on how to become verified.
If you need to confirm your email, go to the Settings in your account, click "Update" next to your email and then click the link to "Confirm your email".
Cheers,
- Jon K
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