I can't withdraw my Money
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Add or withdraw money
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Hi @Reynan10 and @Jaberjaber,
Welcome to the community forum and thanks for posting.
I am sorry to hear that you are having an issue withdrawing funds to your card. There are two reasons a card withdrawal may not go through. The first is that our security system is preventing this. Is that is the case I recommend ensuring that you are logging in from a safe place and using secure Wifi.
The second reason is that your card issuer are not allowing the withdrawal to go through. If this is the case I'd advise speaking with the card department at your bank. They should be able to shed some light on the issue for you.
If you are being asked to add a card when there is one already on the account, this would be because the card on the account is not available for one of the above reasons.
Rachael
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