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I can't topup balance after a refund

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I can't topup balance after a refund

I've been trying to top up my balance after refunding a payment to a customer. 

it's connected to my bank account but keeps telling me that something went wrong and to try again later. I've been trying thisfor days and can't contact anyone to help with this, and so now my account is unable to process anything.

 

Coudl anyone help?