I can't add money to my wallet from my bank account

[HappyUser_123]

Hi

I just found that I can't add money to my paypal wallet from my bank account. It always give me error message saying that I can't transfer the money. (My bank account is normal)

Can anyone give me some help on this?

Regards

[kernowlass]

@HappyUser_123 

As you have not added your country to your community profile or said in your post then we can't help (Paypal varies a lot country to country).

[HappyUser_123]

hi thanks for replying me. I am in Australia.

[kernowlass]

@HappyUser_123 

Have you completed the identity confirmation as per link?

https://www.paypal.com/au/smarthelp/article/how-do-i-add-money-to-my-paypal-account-from-my-confirme...

[HappyUser_123]

Yes, I have done that already. The fact is I have successfully added money from the same bank acct before, but now it suddenly doesn't work. I wanna contact paypal staff for fixes but online chatting is not helpful at all, so I have to ask in the forum. If you don't know the exact answer, can you suggest if there is any way I can report to paypal to get this fix?

many thanks~~

[kernowlass]

@HappyUser_123 

Try adding via the app, others found it worked when they had this issue.

OR

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[HappyUser_123]

thanks i will try what u suggested