I am unable to release a payment on hold

HU4467
New Community Member

I currently have a payment on hold with Paypal after selling something on eBay. I have checked with eBay and the money is not being held there. I have tried to follow the advice in order to mark the item as delivered but there is no option for this on PayPal. Both the courier - UPS, eBay AND the tracking number on PayPal show the item has been delivered, I also have correspondence from the buyer via eBay to say they have received the item. What I would like to know is how do I release this money or at least when will it be released and how on earth are you supposed to mark it as delivered if there isn't an option for that in the drop down. I have tried to start a case in the resolution centre but because I have apparently received the money I'm unable to do that.

 

I'd appreciate some assistance.

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