How to unlink my MPESA number from my PayPal account.

Kara711
New Community Member

A couple months ago, I linked my PayPal to the MPESA number I was using at the time, and it worked great. That number no longer works, so I'd like to know how to change the MPESA number linked, to the one I'm currently using. I can't find this option anywhere. does anyone know how to do this? Thanks in advance.

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Ekori
Contributor
Contributor
Try contacting thunes from their contact form link "https://www.thunes.com/contact/" I used this method and I assure u the issue got resolved but they take a while before they reply. Hope this helps.

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13 REPLIES 13

Keyrhbf
Contributor
Contributor
Would going directly to a safaricom shop help? I also have the same problem. Any update on how you've progressed with this issue?
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shaneez
Contributor
Contributor

I had a paypal account a couple of months ago, i deleted the paypal account. please help me unlink the number

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skye121
New Community Member

go to the Thunes site. https://www.thunes.com/contact/

 

they reply within the hours. The first message I sent was responded to in about 2-3 hours. The follow up was responded to quickly as well. 

 

I've just linked my new number and withdrawn.

 

#delink mpesa #unlink PayPal mpesa

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Oh_joy
Contributor
Contributor
Thunes is very incompetent. It's been two days now and I haven't gotten a response from them.
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chukwuma7
Contributor
Contributor

they reply but they don't unlink the number bro. you guys should stop misleading people. they replied me almost 20 times with an email but they haven't unlinked the number yet. such a stupid service.

 

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ares254
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Contributor

Unfortunately its not possible. I emailed thunes and that was their response.

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afrikandionysus
Contributor
Contributor

I have fuliza on that other line that's gonna munch my money immediately it hits that account  they need to sort this out ama pesa ikae paypal

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daudikare
New Community Member

How can I change my MPESA NUMBER?

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Solved

Ekori
Contributor
Contributor
Try contacting thunes from their contact form link "https://www.thunes.com/contact/" I used this method and I assure u the issue got resolved but they take a while before they reply. Hope this helps.
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