Hi @2TheMoon,
I'm sorry to hear that there is any confusion and I am happy to help iron it out!
Business accounts in countries that can receive payments can also typically receive personal payments. If the payment is not for goods or services, it can be sent as a friends and family payment and the receiver will not pay a fee. It is vitally important never to send or receive a friends and family payment for goods or services however, as there is no protection for either a sender or the recipient, and fee avoidance can lead to account limitation.
It's also important to note that personal and goods/services payments are not specific to the type of account. A Business account can send and receive personal payments and a Personal account can receive goods and services payments, subject to the availability of those services in the country where the account is registered.
If, unrelated to the ability to send and receive friends and family payments, you wish to downgrade a Business account to Personal, please contact customer service for assistance. A representative will review and may manually make the change. An account may only be downgraded once in the lifetime of the account, and the account must be in good standing.
To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter.
I hope this helps!
Olivia
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