How to get refund on closed Paypal account?

hsnaansh
Contributor
Contributor

I had made a payment from my Paypal account with AirBnB. After that, I closed my Paypal account. I applied for a refund from AirBnB and they said it will go back to the Paypal account and I need to contact Paypal to find where the money went. I opened a new account with the same email address but still don't see my refund here. Can someone please help.

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PayPal_david
Moderator
Moderator

Hey Hsnaansh.

 

Welcome to the Community!

 

I'm sorry to hear that you have been experiencing difficulties when trying to receive a refund from Air BnB. 

 

If there is a refund processed on a payment that you sent, we would automatically transfer the funds back to the original funding source that was used. You can find more information about how refunds are processed through this link: https://www.paypal.com/smarthelp/article/where-is-my-refund-faq1212

 

I hope this helps.

David.

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