How to I confirm a payment so I can release my held money

[Frankster98]

I never got a email to collect my money how can I get my money

[jpcastel82]

Hi @Frankster98 

Thanks for reaching the community for this concern. 

If funds are not yet released, might as well check with your buyer to confirm that they already receive the item. Here are the steps on how to confirm receipt on buyer's end. Instruct your buyer to do this. Once done, funds will be accessible immediately.

Login to the Paypal account via www.paypal.com

Here's how to confirm you've received an item:

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Hope that helps. Stay safe always.