How do i email Paypal for help getting my money from a invoice

Isaiah0309006
New Community Member

So I made a invoice and everything went smooth he verified on paypal that everything was good and then I contacted paypal how do i get my money sooner and the chat assistant thing said to go to activity and then to click the invoice and click "Get My Money" but it dose not no where give me the option to click get money it only says issue refund or to track shipment

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Isaiah0309006 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. IF you have received the funds for a service OR no tracking number is applicable, Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


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Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Isaiah0309006 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. IF you have received the funds for a service OR no tracking number is applicable, Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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