How do I get my money?

[paigey4]

I sold shoes with Stockx and received an email from paypal that said Stockx sent me $260. when i clicked “Claim my money” it sends me to an error screen every time and tells me to contact customer support. I have no idea what to do or why it won’t work. can anybody help me?

[kernowlass]

@paigey4 

Have you verified your paypal account?

https://www.paypal.com/us/smarthelp/article/what-is-paypal's-account-verification-process-faq444?app...

Have you confirmed your email address?

https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-my-email-address-faq1485?app=searchAuto...