How do I fix the sorry we cant complete your purchase at this time

YadHanary
New Community Member

Every time I try to buy something on roblox it says sorry cannot complete your purchase at this time and I have 15 EUR on my account but no bank account. Help me fix this.

Login to Me Too
1 REPLY 1

PayPal_Siobhán
Moderator
Moderator

Hi @YadHanary,

 

Sorry to hear you are experiencing problems making this payment. Make sure your balance is in the same currency as the payment you are trying to complete. If not, you can try converting this under the 'Wallet' section of your account. If you continue to experience problems, it sounds like our security system may be blocking your payment. It helps to add a financial and verify your PayPal account, https://www.paypal.com/uk/smarthelp/article/how-do-i-verify-my-paypal-account-faq444?app=searchAutoC....


Hope this helps,

Siobhan

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.