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The sender would have to send payment as friends and family when they pay (which is up to the sender to use that option) so there is nothing for you to switch from your account. Sometimes people sending personal payments send goods and services payment in error, too.
If you are receiving money in exchange for goods and services, you must accept payment via the goods and services option, which is subject to PayPal holds until your account is built up to be reliable and the sender ought to use the goods and services option in order to receive purchase protection. Also, PayPal does not allow merchants/sellers to request that buyers pay with friends and family option on goods and service transactions or they can disable that option if abused.
In your case, I would mark the transaction as Processed and as sender to confirm receipt as explained below:
If you are experiencing delayed funds availability, here are some shipping tips that may help you get your payment sooner:
Here’s how (These options may not be available for some countries):
Seller/Recipient: Add tracking information, FIRST:
1. Click Activity at the top of the page.
2. Find and click the original payment for the item or service.
3. Click Add Tracking Info.
4. Select an Order Status: Processed or Shipped (with or without tracking info).
Buyer/Sender: To confirm receipt of an order/item
Note: Not all purchases require receipt confirmation.
If buyer/sender does not 'confirm receipt', or PayPal wasn't able to 'confirm delivery’, you may have to wait up to 21 days for PayPal's system to release funds. If its beyond 21 days, then you'll need to contact customer service, response may take longer due to limited staff from Covid-19 safety precautions.
Please visit this page:
Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.
Or try Social media:
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Twitter (US): @AskPayPal