How To Find Human Customer Support To Ask About Deducted PayPal Balance?

hilda16
New Community Member

Hello everyone,

 

Good day! I hope I can find anybody here who can answer my concern.

 

I emailed PayPal Resolution Centre but I only received an automated response or template that doesn't apply to my issue. My employer has sent me my pay this morning but when I checked my PayPal balance, it was less Php 500 and I didn't know where the Php 500 go. I don't know if there are any fees here, I've been using PayPal for almost 2 years now but this is the first time that I got this concern. Php 500 is too much!

 

Thanks for your help!

 

Hilda

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3 REPLIES 3

randoMAcce55
Contributor
Contributor

@hilda16 wrote:

Hello everyone,

 

Good day! I hope I can find anybody here who can answer my concern.

 

I emailed PayPal Resolution Centre but I only received an automated response or template that doesn't apply to my issue. My employer has sent me my pay this morning but when I checked my PayPal balance, it was less Php 500 and I didn't know where the Php 500 go. I don't know if there are any fees here, I've been using PayPal for almost 2 years now but this is the first time that I got this concern. Php 500 is too much!

 

Thanks for your help!

 

Hilda


Go to 'Help' on the Account Dashboard. Or you can use this link - https://www.paypal.com/us/smarthelp/contact-us

 

Enter the type of problem you are facing over there. Then another option will come where you have the option to call them. You'll also have a one time passcode to make that call.

 

If you have any more questions, reply and I'll try to answer.

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hilda16
New Community Member

Thanks for your reply.

 

I don't think it's best to call a US number now while I'm here in the Philippines.

 

I checked the transactions in my PayPal account and I saw the PayPal Transaction Fee amounted to ₱527.23 PHP. This is much and I don't even know what this fee for. I've been using PayPal for more than a year now to withdraw my salary from my home-based job and this is the first time that PayPal deducted a substantial amount like this. I don't have any other PayPal transaction aside from getting my salary here from Venjoin LLC (my employer).


I really want to know why and if this will happen again, I don't think it's still good to use PayPal.


Hilda

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randoMAcce55
Contributor
Contributor

Hello,

 

Hopefully it is indeed a Transaction Fee and you are not mistaken. If its indeed a transaction fee, it could be the fee for the conversion of one currency to another. There can be a number of reasons - https://www.paypal.com/us/webapps/mpp/paypal-fees

 

Rest assured, your email will be replied to.

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