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New seller hold funds are normally released when tracking shows delivery of the item to the buyer + 1 day OR if you did not send with tracking and so can't supply a tracking number then its 21 days.
You can mark it as sent and that may open up the option for the buyer to mark it as received but thats normally for a 'service' and not a tangible item and its not guaranteed.
https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987
Advice is voluntary.
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New seller hold funds are normally released when tracking shows delivery of the item to the buyer + 1 day OR if you did not send with tracking and so can't supply a tracking number then its 21 days.
You can mark it as sent and that may open up the option for the buyer to mark it as received but thats normally for a 'service' and not a tangible item and its not guaranteed.
https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987
Advice is voluntary.
Kudos / Solution appreciated.
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