Holds not showing

[Alucardiac]

One of my customers paid me for work and instead of me receiving the money it went on hold. Today I wanted to refund them because of complications, but the hold has disappeared. What is going on?

[PayPal_Siobhan2]

Hi Alucardiac, 

Thank you for contacting the PayPal Community Forum, and welcome as a new member! 

It looks like the hold may have been removed from the transaction. To issue a refund, please review this link - https://www.paypal.com/smarthelp/article/how-do-i-issue-a-full-or-partial-refund-faq780

- Siobhan