Cbibee70
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Posted on
Feb-27-2021
04:57 AM
I have a payment on hold. The payment was made on 8 Feb. The item was received by the buyer but payment can't be released until buyer says it was received. The buyer has a different address in PayPal than where item was shipped. The buyer doesn't know how to go into PayPal and say it was received. How do I get the hold released?
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Cbibee70
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Feb-27-2021
05:47 AM
Ok. I added tracking info into PayPal but since they had a different address it messed things up. They said they received it in ebay to it didn't register with PayPal. I will wait a couple more says and then call. Thank you.
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sharpiemarker
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Feb-27-2021
05:06 AM
Wait til after 21 days for money to be released or if tracking was added to the PayPal transaction, the buyer confirm receipt like this:
Here's how to confirm you've received an item:
- Click Activity at the top of the page.
- Find and click the original payment for the item.
- Click Confirm receipt.
- Click Yes to confirm that you received the order.
***Not all purchases require receipt confirmation.
Kudos & Solved are greatly appreciated. 🙂
Cbibee70
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Feb-27-2021
05:47 AM
Ok. I added tracking info into PayPal but since they had a different address it messed things up. They said they received it in ebay to it didn't register with PayPal. I will wait a couple more says and then call. Thank you.
Lorie48
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Mar-27-2021
05:25 AM
Vivekpithalia
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May-03-2021
04:33 AM
kernowlass
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May-07-2021
08:59 AM
https://www.paypal.com/in/smarthelp/article/FAQ1987
https://www.paypal.com/in/smarthelp/article/FAQ3743
Advice is voluntary.
Kudos / Solution appreciated.
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