Hold on selling of virtual item

[StolenGalaxy]

I sold a virtual item (not through ebay but discord) and I sent them the item and they sent the money but of course paypal has decided to put the money on hold. It says if I give a tracking number they will release the hold but obvioulsy there is no number as it was not a physical item. I tried calling customer support but they just say that they can't take my call. Is there anyway to get the funds quickly as I need the money soon.

Any help would be appreciated!

[kernowlass]

@StolenGalaxy 

With payments received for tangible goods Paypal would request valid tracking information confirming the funds have been delivered to the buyer. As they can validate the tracking information online, once it is delivered Paypal can release the funds. As you have received the funds for a virtual item then no tracking number is applicable and they would be unable to release these funds any sooner than the 21 days.

However if you mark the transaction as shipped or processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed.