Hold on payment when shipping isn't a factor

CC5880
Contributor
Contributor

Hello, I am new to PayPal and sold an item that shipping wasn't required and stated so. The funds are now on hold for almost 25 days and my customer is offering to state they are happy with the transaction. Will PayPal release the funds after contacting them? I just tried to call and I was offered a call back in a hour and 26 minutes and entered my phone number and they kept saying my number doesn't match my account! Thank you for reading this and any help very appreciated!

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