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Hit with high transaction fees!!

bluegmc43
New Community Member

Hit with high transaction fees!!

I recently referred PayPal to my friend (payee) to send me money.  I specifically told him to click the box which says sending payment to a friend.

He sends me the money minus very high fees which I thought wouldn't happen.  My friend originally wanted to use CashApp which I was unfamiliar with told him to use PayPal because I was a longtime loyal member.  That was the wrong thing to do.  When I received my money (on-hold for 21 days) it was minus a couple hundred dollars worth of fees.  I immediately contacted PayPal customer svc and he told me not only do I have to pay the fees but I won't actually receive it for 21 days!!  What the?  I asked to speak to a supervisor and rep told me someone would call me back within 24 hours which has passed with no callback.  Can anyone assist??

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Hit with high transaction fees!!

@bluegmc43 

 

Its down to how the payment was SENT to an account.

1. If sent using money > goods / services option then paypal would see the recipient as a seller and apply the new seller hold. They would also charge a fee.

2. If sent using the send money > family / friends option then the recipient would have the payment instantly (as long as it wasn't an echeque pending with a clearance date) with no fee if funded from a bank account or balance (a fee if you use a card). 


Advice is voluntary.
Kudos / Solution appreciated.