.Help!

[Juli7]

Help! I bought products in the UK that smelled like chemicals and the company agrees to return my money only if I send them back and I pay 30 € for shipping. Are there other ways now, because the company claims that no return is free? How can I get my money on products that are around the trash stuff?

[kernowlass]

@Juli7 

Sadly if you win a dispute, you would probably still be asked to return the item, but you can try anyway and see if paypal will refund without you sending back but normally...................

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa... the same option is offered in your country.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.