Help pleaae

Lizadave37
Contributor
Contributor
My boyfriend sent me money to paypal and it will not let me transfer the money to my debit card its been 2 days now and i cant send it back to him.. How do i get my money??
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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@Lizadave37 

 

As you have not added your country to your community profile or said in your post then we can't help at the moment (Paypal varies a lot country to country).



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Lizadave37
Contributor
Contributor
Usa...Boston ma
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Lizadave37 

 

Have you withdrawn funds before?
Have you verified / confirmed your card?
Are the funds cleared and not pending?
Are the funds in your countries currency?
Is the bank account in exactly the same name as your paypal account name?
Is the card billing address the same as your paypal account address?


Advice is voluntary.
Kudos / Solution appreciated.
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Lizadave37
Contributor
Contributor
Yes actually last Friday i set it up and waa able to transfer$400 immediately and with draw it from my debit card... the money is not pending in my account either..im just super frustrated i could really use the money
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PayPal_Brooke
Moderator
Moderator

Hi Lizadave37, 

 

I am sorry to hear that you are having issues withdrawing the balance out of the account. Since you stated that the funds are not pending in the account, are you seeing the funds in the available balance to be able to initiate that withdrawal? If you are, is there an error message that you are receiving when attempting to exit the balance? 

 

Thanks, 

Brooke

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