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You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
I'm sorry to hear that you're having a hard time using your account.
If your account has an issue, it might be a limitation. Limitations can be resolved by reviewing your Resolution Center for additional information and possible appeal steps.
Here is a link to assist you in accessing your Resolution Center: www.paypal.com/resolutioncenter