Help me with a money on hold issue please

temp20220522h
Contributor
Contributor
I bought a game about two weeks ago. I received a card with the game that said if if take a screenshot of my order number that I would get a $10 Amazon gift card. So that's what I did. Well then the company emailed me asking for my PayPal info. I went on my paypal and I sent a request for the $10 from the email address that the company emailed me from. Well they sent it to me. But it says it's on hold cause I need to either provide a tracking number or print out a label it's pretty much saying that I'm a seller and that someone paid me thru PayPal for something. Which I didn't sell this company anything it's just suppose to be $10
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