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Help! My money is on hold after receiving a refund

Peasizedeyes
New Community Member

Help! My money is on hold after receiving a refund

I'm new to paypal, and just created my account a week or two ago. I recently purchased an item off AliExpress, and they were out of stock for the item I already purchased. They told me they would refund me over paypal. Recently, they sent the money but it was placed on hold. Paypal help information says I need to send a shipping label or prove I'm a credible buyer... The problem is I cannot do this; I am just a customer who wants their refund. How would I go about resolving this?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Help! My money is on hold after receiving a refund

@Peasizedeyes 

 

Pending refunds can only happen for two reasons.

1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund



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