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Help! I can't convert a dollar payment to pounds

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Help! I can't convert a dollar payment to pounds

Usually I have no problem converting a dollar payment to pounds. I go to 'Money', click on the dollar icon and am given the option 'convert currency'. I click on this and all is well. However in the last days when I attempt to do this I receive a message on my screen stating 'You do not have sufficient information. Please try again'. What can I do?