Hi @1974fordbronco
We are sorry to hear of the difficulties that you have been experiencing. You may want to check how it was sent if its as family and friends or goods and services. If it was sent as goods and services kindly follow the below steps:
Here's how to confirm you've received an item:
1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.
***Not all purchases require receipt confirmation. Please strictly use a web browser on confirming the activity for the button is not available on the mobile app.
