Held funds but item hasn’t been returned to me

Audbro
Contributor
Contributor

Hi, can you give me some advice please.

A lady was arranging to return an item to me and PayPal has held the money to return to the buyer, however the item has never arrived and she was unable to furnish me with any certificate of postage etc. This was a few weeks ago. Can I now ask PayPal to release the funds back to me . Thanks In advance for sharing your wisdom. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Audbro 

 

If she doesn't have trackable proof of delivery of the item back to you then yes ask c.s. if you can have your funds released.


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Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Audbro 

 

If she doesn't have trackable proof of delivery of the item back to you then yes ask c.s. if you can have your funds released.


Advice is voluntary.
Kudos / Solution appreciated.
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Audbro
Contributor
Contributor

Cheers, will pursue this with customer services when they get back to me. Thanks again 

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