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HELP

k03
Contributor
Contributor

HELP

Hi everyone , someone sent me money on PayPal in regards to a speech I wrote for them and some language training. A week later I used the PayPal account I had set up to order something online , I received the product and though it was all good and well until I received an email today that I have a insufficient balance on my account. 

When I went to check I saw that it had the money I received still in hold , and I can`t get it out. I have no money on my bank account so know I am standing in debt due to this. Can someone please help me I am freaking out, this was the first time I used PayPal.

Thanks in advance.

3 REPLIES 3
kernowlass
Esteemed Advisor

Re: HELP

@k03 

 

On hold ie new seller hold OR on hold as you have had a dispute raised against a payment?


Advice is voluntary.
Kudos / Solution appreciated.
k03
Contributor
Contributor

Re: HELP

New seller. I only made a paypal account before this transaction
kernowlass
Esteemed Advisor

Re: HELP

@k03 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. IF you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.