HELP!!

Jacksonthai
New Community Member

I have a payment on hold for over 2 weeks now as I provided a tracking number and still did not get paid as it is still on hold please help

 

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jacksonthai 

 


Funds are normally released when any tracking number viewable online shows as delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.

If that has all been complied with correctly then contact c.s. and ask them to release the funds manually for you.

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is also randomly available.
Also you have the option to send customer services a message.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


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gamar3
Contributor
Contributor

It depends how new is your account... if new or relatively new... there is a hold of 28 days on some funds, unless the buyer somehow confirms receipt of the product. 2 weeks you said... ask the buyer to confirm receive if you used eBay or something like that and you will get your funds asap. Otherwise you are half way there.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@gamar3 

 

Wrong funds are held for 21 days NOT 28 + funds are released when tracking shows delivery + buyers do not always have the option to confirm receipt unless its a service or virtual transaction.


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gamar3
Contributor
Contributor

yeah... 21 days is correct

 

So, 1 week left to wait

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