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HELP PLEASE

Keen2021
New Community Member

HELP PLEASE

When I log into my account there should be a balance there, (There was a few weeks ago). For some reason the balance is 0 even though I have received payments but I can't see the money now. I have looked on my credit card and online account to see was there payments transferred but there is nothing there either. I know its probably something simple - Please help

1 REPLY 1
kernowlass
Esteemed Advisor

Re: HELP PLEASE

@Keen2021 


Have you bought anything and paid for it via paypal since the payments should have gone in??

The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.

To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie buyers payments rather than your normal funding source.


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Kudos / Solution appreciated.