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Funds were not added to my PP account (disappeared)

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New Community Member

Funds were not added to my PP account (disappeared)

I sent my Bonusly scores to Paypal (around $150). They were substracted from my Bonusly account, but did not come on PayPal. The PayPal support does not answer my requests (I've been struggling to contact them, but looks like they do everything possible to prevent any contacts), and I can’t find a reliable way to contact them.

How can I solve the issue and get my money? 

1 REPLY 1
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Esteemed Advisor

Re: Funds were not added to my PP account (disappeared)

@anastasiakr 

 

As you have not added your country to your community profile or said in your post then we can't help (Paypal varies a lot country to country).

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.