Funds on hold

[LittleBitGrumpy]

Sold an item on ebay delivered and signed for on 22nd Oct positive feedback received, paypal had tracking number, but still on hold on 4th Nov, not a new account and have sold stuff before, have to come here because PayPal just send an automated email with info about money on hold, not happy paypal

[kernowlass · Accepted solution]

@LittleBitGrumpy 

Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'.

If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.
Feedback does not count for payment release.

Normally for Ebays hold funds are released when tracking shows the item as delivered + 1 days (if you use Ebay / paypal postage).
Info in this Ebay link below about Ebays hold.

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4...

If you are not new then scan through this............

Reasons why you may have returned to a payment hold possibly are >>>

1. New seller.
2. Not sold for a while and returned to selling.
3. Dipped star ratings on ebay.
4. Recent buyer disputes.
5. Selling on a different email address or ebay i.d.
6. Suddenly selling a high cost item against normal selling history?

If its none of those then your best bet is to contact Ebay OR Paypal customer services (dependent on who's hold has been applied) to ascertain why.