Funds on Hold

julwsss
New Community Member

My friend sent me some money and its been put on hold

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1 ACCEPTED SOLUTION

Accepted Solutions
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@julwsss 

 

Friend must've sent you a goods and services payment in error or they can't send friends and family payment based on their country or something.

 

Sellers/recipients have to add tracking or update order status first to get money sooner:

 

 - Click Activity at the top of the page.

 - Find and click the original payment for the item.

 - Click Add Tracking Info.

 - Select an order status.

 

Then ask buyers/senders to “confirm receipt” to release funds:

 

 - Click Activity at the top of the page.

 - Find and click the original payment for the item.

 - Click Confirm Receipt.

 - Click Yes to confirm that you received the order.

 

***Not all purchases require receipt confirmation.


Kudos & Solved are greatly appreciated. 🙂

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1 REPLY 1
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@julwsss 

 

Friend must've sent you a goods and services payment in error or they can't send friends and family payment based on their country or something.

 

Sellers/recipients have to add tracking or update order status first to get money sooner:

 

 - Click Activity at the top of the page.

 - Find and click the original payment for the item.

 - Click Add Tracking Info.

 - Select an order status.

 

Then ask buyers/senders to “confirm receipt” to release funds:

 

 - Click Activity at the top of the page.

 - Find and click the original payment for the item.

 - Click Confirm Receipt.

 - Click Yes to confirm that you received the order.

 

***Not all purchases require receipt confirmation.


Kudos & Solved are greatly appreciated. 🙂
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