Ebay Refund Scam

[neevquinn14]

I bought an item on eBay worth £90. The seller then cancelled after the payment and emailed me and 20 other people saying paypal won't allow him to refund us all. also discovered his emails were fake from paypal as well.  eBay have said the order has been cancelled and refund has been sent, which is a lie. I am lost as to what to do as paypal and eBay don't seem to offer anything.

[kernowlass]

@neevquinn14

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[neevquinn14]

thank you but i cannot use the resolution centre, i click on the transaction to open a case on and it just says i purchased this item? nothing about opening a case on it.

[kernowlass]

@neevquinn14

If you can't open a case then it normally means that you have been refunded.

If you 'funded' the payment via a card then it will go back to that card, paypal say allow 30 days.