Hey guys, I've already submitted/uploaded the necessary documents (Bank Statement/Debit Card number) last week (Nov 19th) since it's already beyond the 14th day per their tracking procedure. It would normally take another 7-10 business days for them to trace it and contact me with the results. However, there's really no confirmation in any form so I'm still wishing they'd get back to me. If it all goes well, I'm expecting the results will be next year since there are holidays otherwise, it'll be another limbo. There's no way of knowing if they're doing something about it except for their generic replies on Facebook messenger. Emails are no good too.
How do we get a hold of a moderator or someone from a certain department which addresses issues like these? Feels like we're left hanging waiting for their mercy to talk to us. This just doesn't feel right. Can't you just give us our money back if it didn't go through in our accounts? I understand, there's a system in place for failed transactions like this but please, your process is a pain the neck! There's really no guarantee that I would be heard but I hope it'll reach them in some other way.
