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ENTERED DEBIT CARD NUMBER INSTEAD OF ACCOUNT NUMBER AT THE BACK OF THE CARD

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Re: ENTERED DEBIT CARD NUMBER INSTEAD OF ACCOUNT NUMBER AT THE BACK OF THE CARD

@katcampos, I hope someone gets back to us here in the community and to give us a real answer. Because come to think of it, there are people that got their money back in just a couple of days. It'd be sad if it's just luck. I mean that's unfair. 

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Contributor

Re: ENTERED DEBIT CARD NUMBER INSTEAD OF ACCOUNT NUMBER AT THE BACK OF THE CARD

According to that other post, the moderator mentioned that "there are some issues with Philippine banks" so I'm guessing it won't be the same time frame that we would get back our money into the Paypal account which is definitely frustrating and not a good way for business. Let's just hope that it'll be sorted soonest. 

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Re: ENTERED DEBIT CARD NUMBER INSTEAD OF ACCOUNT NUMBER AT THE BACK OF THE CARD

Hello everyone! Here’s where I am at with chasing Paypal for the funds transferred to an incorrect account: “Dear (x), Thank you for contacting us back today about the withdrawal process. I know you need answers on how long will the funds be put back on the account. Generally, withdrawals to bank accounts take up to 5 business days to get cleared from our issuing bank to the receiving bank in the Philippines. When a trace is made after the 14th business day, we will initiate a request from our back office to check if the issuing bank of PayPal is able to receive the funds back from the bank where the funds should be deposited. Then we will await responses coming from both banks to know the status of the money and once cleared will post it back to the balance. This process may take time and as much as we want to give your funds to you right away, we need to know where it is through the responses from both banks. We cannot give you an exact timeframe because this trace depends on how timely we get the responses coming from the banks involved in the transfer.” So I therefore conclude that they cannot give us an exact time frame of resolution at all. Even if they have had numerous complaints about this, they cannot give any rough estimate of returning our money which is just sad.
Contributor

Re: ENTERED DEBIT CARD NUMBER INSTEAD OF ACCOUNT NUMBER AT THE BACK OF THE CARD

@katcampos May I ask how many days have you been waiting already? I also made the same mistake with 3 transactions Transaction was made last Dec 5 and Dec 7. They said "No worries your money will be returned but we do not have a specific time frame for this" This is really frustrating 😞

Contributor

Re: ENTERED DEBIT CARD NUMBER INSTEAD OF ACCOUNT NUMBER AT THE BACK OF THE CARD

Psyma913, I have been waiting since Dec. 4. I have emailed & messaged them on fb chat several times already. That is the last message I got as per my last post. No guarantee when the money will be returned to the Paypal account.
Contributor

Re: ENTERED DEBIT CARD NUMBER INSTEAD OF ACCOUNT NUMBER AT THE BACK OF THE CARD

Hi @katcampos. It’s me again. It seems like they’re saying the same thing, but different day. In my situation, I guess it would be pointless for them to consult my bank since they’ve already told me that nothing arrived from PayPal. I was even advised by my bank to go back and talk to PayPal (as what I’ve shared before).
Contributor

Re: ENTERED DEBIT CARD NUMBER INSTEAD OF ACCOUNT NUMBER AT THE BACK OF THE CARD

@Jimmydude, this company has a serious problem in dealing with money transfers. I did include in my reply to the email that they need to add strict parameters to ensure that the accounts are correct seeing this has happened a lot of times and not just a one-off thing. So my guess is I may not receive that money back to my Paypal account until January, they couldn’t even admit that.
Contributor

Re: ENTERED DEBIT CARD NUMBER INSTEAD OF ACCOUNT NUMBER AT THE BACK OF THE CARD

Same situation with me, it’s been 26 business days. My funds is still not yet in my Paypal account. I have two transactions with Paypal. They also said to me they don’t know what is the exact timeframe also. I did go to my bank (BDO) they don’t see anything in my account. They advised me to email paypal once again. But, nothing is happening. I hope paypal should read this because i earned this money from hardwork
Contributor

Re: ENTERED DEBIT CARD NUMBER INSTEAD OF ACCOUNT NUMBER AT THE BACK OF THE CARD

@serevomarkluder I am sorry to hear that you’ve been waiting that long. Have you contacted Paypal again about it? My thoughts are to just keep pressing & asking them for answers because they won’t act unless we keep emailing or contacting them over and over. I will contact them on the date they said they will initiate the trace which is Dec.24. I suggest you continue emailing and/or sending fb messages.
Contributor

Re: ENTERED DEBIT CARD NUMBER INSTEAD OF ACCOUNT NUMBER AT THE BACK OF THE CARD

I reached out to BDO for the 2nd time and talked to a representative from their customer service department and what transpired from our conversation is that they really cannot trace our funds due to an input error — using the debit card number instead of the account number. Per the representative, the Debit Card Number is meant for withdrawing funds while the Account Number is for receiving funds. Basically, the funds transferred to the debit card number will not go through since it's not meant to receive funds. What will happen then is that the funds will be on floating status on Paypal's issuing bank and from there we wait till Paypal's further notice. Based on your statement, their explanation coincides with Paypal's, which gives us an idea that this process will really take a long time and frustrated as we are, we have no option but to wait till they give it back to us. I hope, a moderator can look into this thread and give us a concrete solution instead of just reassurance.