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@katcampos, I hope someone gets back to us here in the community and to give us a real answer. Because come to think of it, there are people that got their money back in just a couple of days. It'd be sad if it's just luck. I mean that's unfair.
According to that other post, the moderator mentioned that "there are some issues with Philippine banks" so I'm guessing it won't be the same time frame that we would get back our money into the Paypal account which is definitely frustrating and not a good way for business. Let's just hope that it'll be sorted soonest.
@katcampos May I ask how many days have you been waiting already? I also made the same mistake with 3 transactions Transaction was made last Dec 5 and Dec 7. They said "No worries your money will be returned but we do not have a specific time frame for this" This is really frustrating 😞
I reached out to BDO for the 2nd time and talked to a representative from their customer service department and what transpired from our conversation is that they really cannot trace our funds due to an input error — using the debit card number instead of the account number. Per the representative, the Debit Card Number is meant for withdrawing funds while the Account Number is for receiving funds. Basically, the funds transferred to the debit card number will not go through since it's not meant to receive funds. What will happen then is that the funds will be on floating status on Paypal's issuing bank and from there we wait till Paypal's further notice. Based on your statement, their explanation coincides with Paypal's, which gives us an idea that this process will really take a long time and frustrated as we are, we have no option but to wait till they give it back to us. I hope, a moderator can look into this thread and give us a concrete solution instead of just reassurance.