cancel
Showing results for 
Search instead for 
Did you mean: 

Didnt ship nothing,but: "U've...updated shipment information...get ur money within 1day of delivery"

SOLVED
Highlighted
Member

Didnt ship nothing,but: "U've...updated shipment information...get ur money within 1day of delivery"

Title, basically. I sold my music online mixing service to a client (first time getting a check on Paypal) and they sent the money then I got this. But I'm not delivering anything! The service has been delivered. Do I need to contact my client to confirm anything? Or do I just need to wait 21 days? Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Esteemed Advisor

Re: Didnt ship nothing,but: "U've...updated shipment information...get ur money within 1day of

@TBSpidey 

 

Info in  link on the hold.

 

https://www.paypal.com/us/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297

 

Also >>>

 

With payments received for tangible goods Paypal would request valid tracking information confirming the funds have been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service or virtual transaction no tracking number is applicable and they would be unable to release these funds any sooner than the 21 days.

 

If you mark the transaction as shipped or processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 

 


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

1 REPLY 1
Highlighted
Esteemed Advisor

Re: Didnt ship nothing,but: "U've...updated shipment information...get ur money within 1day of

@TBSpidey 

 

Info in  link on the hold.

 

https://www.paypal.com/us/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297

 

Also >>>

 

With payments received for tangible goods Paypal would request valid tracking information confirming the funds have been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service or virtual transaction no tracking number is applicable and they would be unable to release these funds any sooner than the 21 days.

 

If you mark the transaction as shipped or processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 

 


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post