DeviantArt payment

[4thtroika]

A fellow I've worked with on DeviantArt recently changed his Paypal address. I commissioned a piece from him and it went through on my end. But on his end it says the payment is "on hold" because he needs to print a shipping label and send me a tracking number. This is all done online so we wouldn't need those. He's not having any luck on his end. Can anyone help?

[kernowlass · Accepted solution]

@4thtroika 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have sent the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If they mark the transaction as processed then you may have the option on your account to mark the transaction as delivery/satisfied. If you confirm this ONCE SERVICE PROVIDED by clicking on the "Confirm Receipt" button, the funds may be released sooner. This is not always guaranteed. 
If not then sadly its 21 days.