Depop & PayPal - Money on hold?

[Chanan_Ram]

Hi there - I have a transaction through Depop on hold on my PayPal account. The customer has received the items and I have proof of delivery. I think I was meant to go through Depops shipping method but sent it via my own and can’t provide the proof delivery through Depop to allow it to process and delivered. Please advise. Thanks.

[kernowlass · Accepted solution]

@Chanan_Ram 

When funds are released.
1.
Normally funds are released when tracking shows delivery of the item to the buyer + 1 day as long as you used one of Paypals approved shipping carriers / Paypal shipping.
2.
If you don't send with tracking then funds are released at 21 days.
3.
If you are selling items to be collected / virtual items / services or where tracking is not used then you can mark the transaction as processed/shipped and the buyer 'may' have the option to confirm receipt of item or service on their Paypal account. IF the buyer agrees to do so and IF the option is available to them funds may be released earlier for you, however that is not guaranteed and you may have to wait the full 21 days.
4.
If its an ebay sale then funds from ebay may be released earlier with positive feedback.