Delivery verification process

ArtWebb
New Community Member

I sold someone a boat which they drove away with, they sent $2600 via PayPal, and it shows as "on hold" on my dashboard. I selected the virtual shipment and PayPal said they sent an email to the customer. How do I know if the customer verified the receipt of the boat?  What is the process?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@ArtWebb 

 

https://www.paypal.com/us/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. IF you have received the funds for an item that was collected then no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Personally I think you should never use Paypal for an item that is to be collected or personally delivered as you have 0 seller protection.

Your buyer can collect the item and then file a dispute for non receipt of item. As you would have no tracking number to prove delivery of the item to him then you 'may' lose the dispute.

 Personally I would ask for direct bank transfer if available in your country or cash in hand then you get no risk of dispute OR paypal hold. 


Advice is voluntary.
Kudos / Solution appreciated.
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