Currency conversion error message

[technewslit]

Hello PayPal.

I tried several times today to convert a non-US currency to USD. After clicking on Money, I clicked on Convert Currency and got the following error message each time ...

"Some required information is missing or incomplete. Please correct your entries and try again."

This never happened before, and I wonder if there's a bug in the currency conversion program. Many thanks.

-Alan

[PayPal_Olivia]

Hi @technewslit,

I'm sorry to hear that you're encountering difficulty with converting currency. Please reach out to customer service for real-time troubleshooting and assistance. If there's a technical issue, a representative will be able to make the report to our technical teams using the information specific to your account.

Click Contact at the bottom of the PayPal website, then Call us, then log in for the number.

I hope this can be resolved easily!

Olivia

[Edriel23]

Hi ma'am can you help me why I can't covert currency why it's erry