cancel
Showing results for 
Search instead for 
Did you mean: 

Currency Conversion - Some of the information required is missing or incomplete.

Contributor

Currency Conversion - Some of the information required is missing or incomplete.

Hello, 

 

I have already asked PayPal customer support this question a while back but never had a response. Bit disappointing but there you go.

I have a credit in my account in a different currency than my native currency. I've never had a problem with converting this currency to my own and I've never had an issue with the payee. I go to convert the payment to my currency and get this every time:

 

Some of the information required is missing or incomplete. Please check your entries and try again.

 

This means nothing to me and I have nothing else to go on. In the activity of payments made to me it says payment completed, it's come through to me okay from the payee. So it dosent look like an issue their end?

 

Please advise. Many thanks in advance.

Tags (1)
6 REPLIES 6
Contributor

Re: Currency Conversion - Some of the information required is missing or incomplete.

Same issue

Contributor

Re: Currency Conversion - Some of the information required is missing or incomplete.

I had this same issue but found a fix.

 

Go to Account Settings -> Money, banks and cards -> scroll down to Currency Management -> click Add A Currency and add whichever currency you are trying to convert.

 

After doing this, it should convert over to USD.

 

🙂

New Community Member

Re: Currency Conversion - Some of the information required is missing or incomplete.

This worked perfectly! Thanks 🙂

Highlighted
Contributor

Re: Currency Conversion - Some of the information required is missing or incomplete.

Thank you! converting currencies through settings worked for me too. their email customer service and twitter customer service didn't help me at all.  

Contributor

Re: Currency Conversion - Some of the information required is missing or incomplete.

Thanks so much. This worked perfectly👍

Contributor

Re: Currency Conversion - Some of the information required is missing or incomplete.

Hey ineed to create account butbidont have bank account