Credit Card Refund - No PayPal account

LocalHeroMX
New Community Member

I have a customer that sent me a Credit Card payment to my e-mail but was off by 1 letter, which does not exist. They corrected it and sent payment again, but PayPal took the amount from their Credit Card twice. I only got paid once.  They don't have a PayPal account. How can they get the first charge canceled? 

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