Confirm account

Lukej1995
New Community Member

I recently got a new card and on my account it says one card with the name of the bank next to it.

another with visa debit next to it which is 100% my new card, however it says that is not confirmed, when i spoke over the phone i was told it will be confirmed soon, i am able to use my paypal again right now so im not sure why the visa says not confirmed.

with the bank account, that needs to be confirmed too but i am not sure if that is my old card as the numbers are the same as my new card, my new card is a replacement for the old one, so im not sure what to do, should i remove that card and hope it doesnt affect my purchases?

thanks

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1 REPLY 1

PayPal_Jae
Moderator
Moderator

Hey there, @Lukej1995!

 

I apologize for the confusion. Here is a step by step guide on how to confirm your new card from our Help Center. Once you confirm your card, you may delete the old one.

 

In addition, here you can find a step by step guide to confirm you bank account.

 

I hope this helps!

 

- Jae

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