Concert ticket payment not coming through

[rigatoni12]

I recently sold someone a concert ticket for $280. The money came through but is currently pending. When I tried to use the "Get my money faster" button it said it notified the other party, but all she got was a receipt of the transaction. When I also try to add tracking information so she can somehow claim she had it "delivered" (although I transferred the tickets to her yesterday) it tells me "We're experiencing technical difficulties". Does anyone know how I can get the money?

[kernowlass]

@rigatoni12 

Do you mean pending as in an echeque with a clearance date OR on hold as a new seller?

[PayPal_Joy]

Hi @rigatoni12,

I'm sorry to hear that you're having trouble receiving a payment. If your payment is on hold, you can learn more about why it may be on hold by visiting the link here. You can also see options for releasing an eligible payment by visiting the Help Center. 

I hope this helps!