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Charged at atm but money wasn’t given to me

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Dariusfah64
New Community Member
Posted on
I used an atm to withdraw some money, and after the transaction authorization was completed an error came across the screen and more or less said it couldn’t process my transaction. But it took the funds from my PayPal account and hasn’t issued them back yet. Does anyone have any advice or had this happen to you before and can kinda tell me what happened or what you had to do to get your money back?
1 REPLY 1

Charged at atm but money wasn’t given to me

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PayPal_JonK
Moderator

Hello @Dariusfah64,

 

I'm sorry to hear you're running into issues with a recent withdrawal attempt at an ATM. Normally, any pending authorizations on incomplete payment attempts are released back to your balance within 2-3 days - most likely sooner than later. If you're still waiting on your funds, I would recommend reaching out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page for assistance on this one. 

 

Good luck!

 

 - Jon K


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