Cant sent or withdraw balance

[Risan21]

every i try to send or withdraw balance why always appear "Sorry, but we need more information. Please contact Customer Service for assistance.".

[Lemy16]

We have the same problem I dont know if it is because of holiday

[Risan21]

No way, becaus i receive the money in same day.. but when i willing to send or withdraw. This happened

[PayPal_JonK]

Hello @Risan21, @Lemy16,

Thanks for reaching out on our Community Forum. It sounds like we are trying to confirm or verify some additional information. I would recommend reaching out to our Customer Support over the phone by clicking Contact or Help & Contact at the bottom of any PayPal page. Best wishes!

Cheers,

 - Jon K