Cancel my card
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Labels:
-
Bank accounts and credit cards
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Farah997,
I'm sorry to hear that you're unable to use your card because it's associated with a different account. If you're unable to log in to the old account to remove the card, please contact PayPal customer service and let them know that you would like to close an old account and remove the financial information so it can be used on the new account.
You will need to know the phone number or email address on that account so it can be looked up and your identity will be validated during the call before a representative can close the account. Please click Contact at the bottom of the PayPal website and then click Call us. You can call as a guest if you cannot log in to your old account.
I hope this helps!
Olivia
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Sending money in My Money Archives
- Can find my linked card in My Money Archives
- Transfer funds from a preloaded card to bank in My Money Archives
- PayPal took money from my account because buyers card issuer took it in Payments Archives
- Sorry about that. We can’t complete this for you right now. You can try again in a minute or two in My Money Archives