Can't withdraw paypal money to bank account.

tooned
Contributor
Contributor

Hi. I try to withdraw money from paypal account to bank account but an error that says 

Sorry, but we need more information. Please contact Customer Service for assistance.

blocks this withdraw. 

What is wrong here?

Thank you. 

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1 ACCEPTED SOLUTION

Accepted Solutions
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@tooned 

 

Why not contact customer services as advised?


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.

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3 REPLIES 3

tungvthong02
Contributor
Contributor

Check your bank name, swiftcode and account number

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tooned
Contributor
Contributor

Hi, bank name, swiftcode and account number are already correct and bank is confirmed. 

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@tooned 

 

Why not contact customer services as advised?


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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